Dragons & Daffodils  Cakes

by Rhianydd Webb

Established July 1999

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Information and

Terms & Conditions

Your cake should be perfect, so here is some information for you to hopefully answer any questions you might have.

 

But of course, if your answer isn't here, please E-mail and ask.

Cakes

All cakes are as the sizes specified at time of ordering.  An approximate slice guide can be given upon

request.  Please ensure you order sufficient cake for your requirements as we are unable to change the size once the

order is finalised.

All cakes are made by hand and are therefore subject to slight variation from original photograph/design discussed, but still

keeping to the original design.

All flavours of sponge cakes do not contain nuts but are prepared in a premises where nuts are used and

stored.   Every care will be taken to ensure there is no cross-contamination, but please inform us of any nut

allergies.

We are unable to provide dairy free cakes.

We are able to produce gluten free and lactose intollerant cakes for 6" tiers only.

Please check your order form to ensure that all details are correct.

* Allergens: The cake contains Gluten*/ Lactose*/ Eggs*/ Milk*/ Nuts*/ Gelatine* Sulphur Dioxide* or has been prepared in an area where nuts are present.  *delete as app.

Please be advised, may contain one or more of the following: antioxidants, flavour enhancers, sweeteners, flavourings, preservatives and Colours E102 Tartrazine, E104 Quinoline Yellow, E110 Sunset Yellow, E122 Carmoisine, E124 Ponceau 4R, E129 Allura Red. Colours may have an adverse effect on activity and attention in children.

 

 Cake Stands

Stands are available for hire with our Wedding cakes only and not separately.  A deposit cheque will be required by one

month before and the stand returned by the Tuesday after the wedding.  If we do not have a deposit cheque, we

will not deliver/have the stand ready for collection.  Stands that are not returned by the specified date will mean

that we cash your deposit cheque.

 

Wedding Cakes

A wedding is a very special day and requires a special cake.  We can sit down, discuss your requirements and create a bespoke design perfect for your special day.  

If you would like to reserve your date in advance I have a Date Reservation system that allows you to reserve your date and delivery with a £75 deposit, then get together six months before the wedding to chat about your design.  At the consultation, we then make the deposit up to 50% of the total, and the final balance is due one month before.  If the cake is cancelled the 50% deposit is forfeited.  If the cake is cancelled in the final month, the payment in full will still be due.

For personalised modelled figures and sugar flowers, the final details can be given one month before the wedding.

 

Celebration Cakes

We do not produce birthday and celebration cakes for sale.

 

Fresh Flowers on Cakes

We do not use poisonous varieties (including ivy) and will provide a good quality silk substitute if fresh flowers

are required.  We prefer to arrange the flowers ourselves rather than your florist, but will happily liaise with the

florist to ensure the varieties match (as long as they are not poisonous).  We will quote you including the

flowers.  Flowers will be arranged onto the cake on clear acetate to avoid contact with the cake surface.  

Please ask and we will happily design a cake for you where the flowers are encased in glass or perspex to

avoid all risk but still keep the beauty of fresh flowers.................or why not have sugar!  Rhianydd can produce

life like sugar flowers for you to perfectly match your scheme.

 

Displaying Cakes/ Cake Storage and Shelf Life

A modern wedding cake is designed to be eaten on the day of the wedding.   It was transported to your venue in an air conditioned vehicle and set up with every care, usually moving cakes to different positions to ensure the sun is not on it.

Weddings are often in summer months and hot weather which means that even though there may be cake left over, we cannot guarantee the condition/shelf life of a cake if it has sat in a hot room/marquee/in front of a window/travelled in a hot car home after the wedding etc as this will affect the shelf life.

If you have any cake left over after the wedding, we recommend double wrapping the cake and placing in a freezer for up to a month, then eating within 2 days of defrosting.  However, we still cannot guarantee it as it is a freshly made product without preservatives and not to be confused with supermarket cakes.

Please do not store cakes in tupperware containers after the wedding, as they sweat and this speeds up the decay of the cake.

Chocolate cakes are extremely fragile.  We do not recommend a chocolate cake being placed in a

conservatory or marquee, if you do so it is with the understanding that we have no responsibility for the resulting

condition of the cake.  We will provide information sheets for all collections which will require a signature to

show that you will comply with the storage suggestions listed.

 

Orders

We require minimum of one months notice for wedding cakes, but will have to refuse an order if we are already at capacity.

Wedding cakes are usually booked 12-18 months in advance so please order early to avoid disappointment.

Please check your order thoroughly before payment. For bespoke cakes, our decorators can only create the

finished article from what they interpret from the wording of the order. It is not possible to create exact

specifications when modelling food, just a graphical representation.   We will produce a simple design sketch

for your wedding cake at your consultation and follow it as closely as possible.  We do not produce design

sketches unless an order is made or for you to take away to think about.  

 

All designs on the website are bespoke, and therefore if re-produced, may vary from the original.

 

Payment

We accept a £75 date reservation deposit on Wedding Cakes more than six months before your wedding.

If you are ordering your cake within six months of your wedding or are choosing your deisgn 50% is due on

order, the balance due 1 month prior to delivery or collection.  The cake will not be started until final payment is

made.  This does not affect your statutory rights

We accept cash, cheque, Bank Transfer or card payments via the paypal button on the website.

 

 

Delivery

All cakes are boxed.   Boxes will be left with the venue for wedding cakes, so please ask for them.

We deliver wedding cakes locally subject to availability.  There will be a delivery fee.

We do not deliver over the Christmas period or Easter unless by special arrangement.

All cakes will be delivered on your chosen delivery date or the day before, subject to design. We do not offer

specified time deliveries. If you require your cake before a specified time you must choose a delivery date for

the day before. Our cakes keep perfectly fresh for up to 5 days before the wedding. Please note that you will be advised on correct storage and how to display your cake,and we do not accept responsibility for freshness of the product if these conditions are not met.

Cakes will be ready for collection up to 2 days before the wedding, by specific time arrangement only.  

Designs incorporating fresh fruit will be available plain for you to supply the fruit and cost will be deducted as

appropriate.

Designs with fresh flowers for collection - Please speak directly to a cake decorator.

 

 

Cancellation

Your deposit will be forfeit if cancelling more than 2 weeks after placing your order.

Any changes to the design will result in a new quote.  No changes to design will be accepted in the month prior

to the celebration date.

There will be no refund on cakes cancelled less than 1 month prior to collection or delivery. However, in some

circumstances we will put your file on hold to be reinstated at a later date with the original design choices and

the new date must still be checked for availability.  Monies are non-transferrable or refundable.

This does not affect your statutory rights

 

 

Complaints

Corrections and repairs to cakes, including inscription mis-spellings/mistakes (not including a change of

inscription or change of mind/design), can be corrected on the same day in most cases. You are required to

give us this opportunity and must let us know of the problem within one hour of accepting your cake.   We are

not responsible for mistakes made by the customer ie incorrect/mis-spelt names or incorrect choice of cake.  If

in doubt, please supply a photograph of the cake you would like from our website.

Complaints are extremely rare and so we take them very seriously. Some complaints may require further

investigation and an immediate refund may not always be possible.

Cakes, or part of cakes, must be returned within three days of collection to ensure we are able to fairly assess the nature of

the complaint.  The cake must have been stored at the correct temperature and in the box we supplied, out of

the sun and away from damp conditions or heat, and ideally frozen if kept after the date it was booked to be consumed as on your order form.

The maximum refund we offer will vary from part refund up to the value of the cake and delivery. Further compensation is not available.   We do not refund for customers that have simply changed their mind

This does not affect your statutory rights

 

Loss or Damage

We accept no responsibility for loss or damage to the cake once the cake has been accepted either when

collected or at the venue, or for loss, damage or non-delivery under unavoidable and exceptional

circumstances

 

 

 

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Wedding Cake Date Reservations

 

A Wedding requires a great deal of organisation and planning.  The wedding cake can either be used to set the theme, or can pull all the ideas of the big day together.

 

With this in mind, I have a Date Reservation system which enables you to reserve your date and delivery, and leave choosing your Wedding cake until six months before the wedding.

 

Visit the Bookings page to reserve your date.

Bookings