Terms & Conditions

Here are the terms and conditions for the website. 

For ease of use I have divided it into two sections. 

* School

* Cakes

By placing an order you agree to these terms and conditions.

Dragons and Daffodils School Terms and Conditions

 

 

Products in Shop

Prices and Ordering

 

By ordering via this website you agree to my terms and conditions. Once the order is accepted, it is a binding contract which comes into effect when you are informed the goods have been despatched. If we are unable to meet your order for whatever reason you will be refunded.  If an order is no longer available, you will have the option to re-order or have a refund. We cannot redirect an order once it has been despatched so please check your address carefully. All prices incl. VAT where applicable. Orders are in GBP. Prices are correct at time of posting and subject to change.

 

 

 

Deliveries of shop items

 

Please choose from the shipping options.  If an option you require is not on the website, please ring or email with your query. We are not responsible for delays beyond our control ie weather conditions, strikes, traffic problems or busy periods. If any parcels are left with a neighbour or in a safe place, the customer is liable. You must re-arrange the delivery and will be responsible for the cost of resending the parcel if there is information missing or incorrect with the address. If we are notified that a parcel is refused, then the charge will be deducted from your payment when we refund your order. Please inform us ASAP of any missing items. We must be informed within 48 hours. We are not responsible or liable for allergy and ingredients information provided by the manufacturers.  (Class places do not require delivery paid for.)  Please choose the correct delivery option or you may be billed to correct it.

Online Classes

Online Classes are absolutely not to be shared under any circumstances, or downloaded from the website, facebook or youtube channel

They are not to be redistributed and remain the property of Rhianydd Webb Dragons and Daffodils Cakes (C) 2020

 

 

 

Classes

 

If the course is cancelled you will be refunded for the cost of the class, but not for any travel, hotel or expenses you incur or equipment and ingredients you may have purchased to attend. You will be informed of a newly scheduled date.

 

If you are unable to attend a class, please note Classes are not refundable or it is not possible to rearrange for whatever reason, whether for one session or for a full term, or for a day class, so please choose carefully when booking your class.    If you know more than 1 week in advance before the class begins that you are unable to attend the class, then please contact me without delay and I will see if I can find a replacement person to take your place on the class.   You would then get what you have paid minus a £20 admin fee.  If I am unable to find a replacement then I am unable to refund any payments or transfer you to a different class.

 

All classes must be paid in full by the dates stipulated on our online shop.  Your place is not guaranteed without payment.  

 

Please bring all items on the equipment list as equipment will not be available for you unless otherwise stipulated.

Cake orders Terms and Conditions

 

 

Cakes

All cakes are as the sizes specified at time of ordering.  An approximate slice guide can be given upon

request.  Please ensure you order sufficient cake for your requirements as we are unable to change the size once the

order is finalised.

All cakes are made by hand and are therefore subject to slight variation from original photograph/design discussed, but still

keeping to the original design.

All flavours of sponge cakes do not contain nuts but are prepared in a premises where nuts are used and

stored.   Every care will be taken to ensure there is no cross-contamination, but please inform us of any nut

allergies.

We are unable to provide dairy free cakes.

We are able to produce gluten free and lactose intollerant cakes for 6" tiers only.

Please check your order form to ensure that all details are correct.

* Allergens: The cake contains Gluten*/ Lactose*/ Eggs*/ Milk*/ Nuts*/ Gelatine* Sulphur Dioxide* or has been prepared in an area where nuts are present.  *delete as app.

Please be advised, may contain one or more of the following: antioxidants, flavour enhancers, sweeteners, flavourings, preservatives and Colours E102 Tartrazine, E104 Quinoline Yellow, E110 Sunset Yellow, E122 Carmoisine, E124 Ponceau 4R, E129 Allura Red. Colours may have an adverse effect on activity and attention in children.

 

 Cake Stands

Stands are available for hire with our Wedding cakes only and not separately.  A deposit cheque will be required by one

month before and the stand returned by the Tuesday after the wedding.  If we do not have a deposit cheque, we

will not deliver/have the stand ready for collection.  Stands that are not returned by the specified date will mean

that we cash your deposit cheque.

 

Wedding Cakes

A wedding is a very special day and requires a special cake.  We can sit down, discuss your requirements and create a bespoke design perfect for your special day.  

If you would like to reserve your date in advance I have a Date Reservation system that allows you to reserve your date and delivery with a £100 retainer, then get together six months before the wedding to chat about your design.  At the consultation, we then make the payment up to 50% of the total (including your retainer), and the final balance is due one month before.  If the cake is cancelled the 50% payment is forfeited.  If the cake is cancelled in the final month, the payment in full will still be due.

For personalised modelled figures and sugar flowers, the final details can be given one month before the wedding.

 

Celebration Cakes

Celebration cakes are not produced without advance payment of a retainer.  Celebration and birthday cakes are collected from our Abercynon premises unless by prior arrangement.  Collections must be at the specified time. Cakes will not be ready earlier than the specified collection time and date and must be eaten within the recommended shelf life date.  We take no responsibility for cakes not consumed within the recommended times.  Nor for any damage that occurs in transit or at their final venue. Instructions must be followed for best storage..  Final payment and collection of the cake constitutes a binding contract and acceptance of the cake.  Any queries about the finished cake must be done at the time of the collection otherwise it is assumed that the cake was satisfactory.

 

Flowers on Cakes

We do not use poisonous varieties (including ivy or gypsophila) and will provide a good quality silk substitute if fresh flowers

are required.  We prefer to arrange the flowers ourselves rather than your florist, but will happily liaise with the

florist to ensure the varieties match (as long as they are not poisonous).  We will quote you including the

flowers.  Flowers will be arranged onto the cake on clear acetate to avoid contact with the cake surface.  

Please ask and we will happily design a cake for you where the flowers are encased in glass or perspex to

avoid all risk but still keep the beauty of fresh flowers.................or why not have sugar!  Rhianydd can produce

life like sugar flowers for you to perfectly match your scheme.

 

Displaying Cakes/ Cake Storage and Shelf Life

A modern wedding cake is designed to be eaten on the day of the wedding.   It was transported to your venue in an air conditioned vehicle and set up with every care, usually moving cakes to different positions to ensure the sun is not on it.

Weddings are often in summer months and hot weather which means that even though there may be cake left over, we cannot guarantee the condition/shelf life of a cake if it has sat in a hot room/marquee/in front of a window/travelled in a hot car home after the wedding etc as this will affect the shelf life.

If you have any cake left over after the wedding, we recommend double wrapping the cake and placing in a freezer for up to a month, then eating within 2 days of defrosting.  However, we still cannot guarantee it as it is a freshly made product without preservatives and not to be confused with supermarket cakes.

Please do not store cakes in tupperware containers after the wedding, as they sweat and this speeds up the decay of the cake.

Chocolate cakes are extremely fragile.  We do not recommend a chocolate cake being placed in a

conservatory or marquee, if you do so it is with the understanding that we have no responsibility for the resulting

condition of the cake.  We will provide information sheets for all collections which will require a signature to

show that you will comply with the storage suggestions listed.

 

Orders

We require minimum of one months notice for wedding cakes, but will have to refuse an order if we are already at capacity.

Wedding cakes are usually booked 12-18 months in advance so please order early to avoid disappointment.

Please check your order thoroughly before payment. For bespoke cakes, our decorators can only create the

finished article from what they interpret from the wording of the order. It is not possible to create exact

specifications when modelling food, just a graphical representation.   We will produce a simple design sketch

for your wedding cake at your consultation and follow it as closely as possible.  We do not produce design

sketches unless an order is made or for you to take away to think about.  

 

All designs on the website are bespoke, and therefore if re-produced, may vary from the original.

 

Payment

Weddings We accept a £75 date reservation retainer on Wedding Cakes more than six months before your wedding.

If you are ordering your cake within six months of your wedding or are choosing your design 50% is due on

order, the balance due 1 month prior to delivery or collection.  The cake will not be started until final payment is

made.  This does not affect your statutory rights

We accept cash, cheque, Bank Transfer or card payments via the paypal button on the website.

Birthday  We accept either a £50 date reservation retainer on standard birthday cakes or a £100 on birthday cakes over £100. The balance is payable one week before for online payments or at collection in cash.

 

 

Delivery

All cakes are boxed.   Boxes will be left with the venue for wedding cakes, so please ask for them.

We deliver wedding cakes locally subject to availability.  There will be a delivery fee.

We do not deliver over the Christmas period or Easter unless by special arrangement.

All cakes will be delivered on your chosen delivery date or the day before, subject to design. We do not offer

specified time deliveries. If you require your cake before a specified time you must choose a delivery date for

the day before. Our cakes keep perfectly fresh for up to 5 days before the wedding. Please note that you will be advised on correct storage and how to display your cake, and we do not accept responsibility for freshness of the product if these conditions are not met.

Cakes will be ready for collection up to 2 days before the wedding, by specific time arrangement only.  

Designs incorporating fresh fruit will be available plain for you to supply the fruit and cost will be deducted as

appropriate.

Designs with fresh flowers for collection - Please speak directly to a cake decorator.

Regular celebration cakes do not automatically qualify for delivery and must be collected according to the information on the page at time of booking

 

 

Cancellation

Your retainer will be forfeit if cancelling more than 2 weeks after placing your order.

Any changes to the design will result in a new quote.  No changes to design will be accepted in the month prior

to the celebration date.

There will be no refund on cakes cancelled less than 1 month prior to collection or delivery. However, in some

circumstances we will put your file on hold to be reinstated at a later date with the original design choices and

the new date must still be checked for availability.  Monies are non-transferrable or refundable.

This does not affect your statutory rights

 

 

Complaints

Corrections and repairs to cakes, including inscription mis-spellings/mistakes (not including a change of

inscription or change of mind/design), can be corrected on the same day in most cases. You are required to

give us this opportunity and must let us know of the problem within one hour of accepting your cake.   We are

not responsible for mistakes made by the customer ie incorrect/mis-spelt names or incorrect choice of cake.  If

in doubt, please supply a photograph of the cake you would like from our website.

Complaints are extremely rare and so we take them very seriously. Some complaints may require further

investigation and an immediate refund may not always be possible.

Cakes, or part of cakes, must be returned within three days of collection to ensure we are able to fairly assess the nature of

the complaint.  The cake must have been stored at the correct temperature and in the box we supplied, out of

the sun and away from damp conditions or heat, and ideally frozen if kept after the date it was booked to be consumed as on your order form.

The maximum refund we offer will vary from part refund up to the value of the cake and delivery. Further compensation is not available.   We do not refund for customers that have simply changed their mind

This does not affect your statutory rights

 

Loss or Damage

We accept no responsibility for loss or damage to the cake once the cake has been accepted either when

collected or at the venue, or for loss, damage or non-delivery under unavoidable and exceptional

circumstances

STAY UP TO DATE

Get in Touch

G11 Ty Cynon,

Navigation Park,

Abercynon, RCT

CF45 4SN

Tel: 07872 037832

Email: dragonsanddaffodils@gmail.com

 

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© 2020 by Rhianydd Webb all rights reserved. 

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